Privacy Policy
ECO Shuttles & Cabs uses information supplied by customers to quote, book, dispatch and support transport services.
Information we may collect
Name, WhatsApp/telephone number, email address, pickup and destination, travel date/time, flight details, passenger count, special requirements, booking reference and payment status.
How we use it
To provide quotations, process bookings, coordinate drivers, email a warm booking confirmation with a printable ECO Island Ride Pass, communicate with customers, record EFT payment status, group repeat bookings by phone number for customer history, and manage one-use loyalty reward codes.
Third-party services
ECO may use WhatsApp Cloud API for messaging, weather and flight-data providers for operational information, and Zoey, ECO’s virtual customer-service assistant, for customer-service assistance. When a customer chooses to enter a first name in chat, it may be sent with their question to Zoey’s AI provider to generate and personalize the reply. Booking and payment records are not sent to Zoey automatically. Proof-of-payment uploads are stored privately for ECO administrators to verify EFT transfers. Each service may process data under its own terms and privacy policy.
Contact
bookings@ecoshuttles.co.za · WhatsApp 073 894 8029